Strada Vasile Lascăr no. 216-218, Ground floor, Sector 2, Bucharest
Monday - Friday: 8.00 - 21.00 · Saturday: 9.00 - 17.00 · Sunday: Closed
Artro Sport Clinic - Medical Clinic Bucharest
Appointments021-9885Mobile0787.357.979Monday – Friday8:00 – 21:00
RORomânăENEnglish
Book an appointment
Book an appointment

Terms and Conditions

For accessing the Online Consultations service

General conditions

By making an appointment, or by accessing the Online Consultations service, you express your agreement to comply with the Terms and Conditions set out below.

ARTHRO SPORT CLINIC S.R.L. (hereinafter “ARTRO SPORT CLINIC”) may amend this document in line with developments in the relevant legislation. The document will be accessible to Patients on the website www.artrosport.ro.

By means of this document we wish to inform you of the principles and the main rules you must comply with in order to benefit from the Online Consultations service.

The conditions for accessing the Online Consultations service comprise a set of minimum rules which are supplemented by the provisions of the legislation in force (e.g. Government Decision no. 252/2020 establishing certain measures in the field of health during the state of emergency in Romania).

Identification details of ARTHRO SPORT CLINIC SRL

ARTHRO SPORT CLINIC S.R.L., with its registered office at Strada Vasile Lascăr no. 216 – 218, Ground floor, Sector 2, Bucharest, registered with the Trade Register Office under no. J40/5576/2018, CUI 39233087, e-mail address: office@artrosport.ro, telephone number: +4021.9885, is the controller of your personal data.

Definitions

  • Online Consultations – virtual consultations, meaning any form of interaction between the Patient and the Doctor, using any means of communication and/or exchange of medical or non-medical information, other than a physical meeting between the two parties;
  • Patient – the person who uses the Online Consultation service offered by ARTRO SPORT CLINIC;
  • Doctor – the doctors who provide services in the name of and/or on behalf of ARTRO SPORT CLINIC;
  • Contract – the agreement between the Patient and ARTRO SPORT CLINIC regarding the provision of the Online Consultation service, formed by making an appointment or by accessing the Online Consultation service;
  • Terms and conditions – all the provisions set out below which apply to accessing the Online Consultation service.
  • Accessing the Online Consultations service – by continuing the steps relating to the carrying out of an Online Consultation (sending documents, making payments or any other activity intended to continue the Online Consultation process), the Patient acknowledges that they have understood and accept the Terms and conditions, the amounts payable, the risks and the limitations of this type of service and gives their consent to continue these steps.

Technical requirements

In order to benefit from the Online Consultation service, you must ensure that you have the necessary technical infrastructure, namely:

  • a laptop with a working webcam and microphone, or a computer with a working webcam and microphone, or a smartphone with a working camera and microphone;
  • internet access. In this respect, the Patient bears any costs necessary for this purpose;
  • access to an e-mail address;
  • ARTRO SPORT CLINIC does not guarantee the compatibility of your device with the platforms through which the Online Consultation service will be provided.
  • All technical requirements must be ready and working on the date and at the time set for the Online Consultation. Otherwise, the appointment will be considered cancelled without notice.

Appointments

The Online Consultation service may be accessed by Patients according to the schedule displayed next to each doctor, and appointments will be made according to the availability of Patients and Doctors.

ARTRO SPORT CLINIC may change its operating hours as it sees fit.

The Online Consultation service is accessed by telephone appointment, within the hours mentioned in the previous point, as well as by online appointment via the website.

Confirmation of the appointment

Exceptionally, the appointment may be postponed when the Doctor is providing care in medically urgent cases or in cases requiring increased attention.

For medical emergencies, please go to the nearest emergency medical unit. Medical emergencies may include acute injury or illness requiring qualified first aid and/or emergency medical care, at one or more levels of competence, as applicable. This may be a life-threatening emergency, where one or more pre-hospital intervention resources are required, with care continuing in a local, county or regional hospital, or a non-life-threatening emergency, where care may be provided, as applicable, with or without the use of pre-hospital resources, at an authorised medical centre or practice or, as applicable, at a hospital.

ARTRO SPORT CLINIC is not authorised as an Emergency Department.

Cancellation of the appointment

The Patient understands and accepts that they must give notice if they are no longer able to attend the appointment they have made no later than 24 hours before the time set for the Online Consultation.

The Patient understands and accepts that if they do not cancel or reschedule the Online Consultation within the period mentioned above, the entire amount paid will be retained by ARTRO SPORT CLINIC.

Online Consultations taking place less than 24 hours after the time of booking cannot be cancelled, but only rescheduled, and, consequently, the amounts paid will not be refunded (with the exception of cases of unforeseeable circumstances or force majeure).

Patients are entitled to reschedule the Online Consultation only once.

Cost of the service and method of payment

Information about Patients' access to the Doctors and the costs of the Online Consultation service can be obtained from ARTRO SPORT CLINIC through the contact channels made available on the website.

Payment for the Online Consultation service is made in advance, and the Patient must send us proof of payment to the address programari@artrosport.ro.

To pay for the Online Consultation service, please use the following details:

  • Beneficiary: SC ARTHRO SPORT CLINIC SRL
  • IBAN: RO12 BTRL RONC RT04 4377 5702
  • Bank: BANCA TRANSILVANIA

The Patient understands and accepts that, if payment for the Online Consultation service is not made and proof of payment is not sent within a maximum of 4 hours from receipt of the payment request, the appointment will be cancelled without ARTRO SPORT CLINIC notifying them to this effect.

The Patient understands and accepts that ARTRO SPORT CLINIC does not assume responsibility for situations in which the payment request was not received by the Patient for reasons beyond the control of ARTRO SPORT CLINIC.

Online consultation

Online Consultations will take place via the Zoom.us platform, medicai.io and with the help of e-mail applications.

ARTRO SPORT CLINIC aims to provide its services through the Online Consultation to the highest standards of quality. In exceptional cases, the outcome of the services provided by the Doctors may differ from the outcome desired by the Patient. We remind you that the medical obligation is an obligation of best endeavours, at the current level of knowledge, and it is impossible for us to guarantee the outcome of the services offered. The patient always has the right to receive a second medical opinion.

The duration of an Online Consultation is a maximum of 20 minutes. In addition to ensuring the technical conditions mentioned above, please make sure that you are in a room without background noise and that you have prepared your questions regarding your condition.

In the case of Online Consultations for which written agreement in the form of medical consent is required, the absence of the Patient's signature on the specific forms received from ARTRO SPORT CLINIC amounts to the absence of consent, in which case the Online Consultation service cannot be provided or the provision of the service will be stopped immediately.

Sending and receiving documents. ARTRO SPORT CLINIC or the Doctors may send various documents, including medical prescriptions, where applicable, to the e-mail address confirmed by you. To this end, the documents will be archived and encrypted with a password which the Patient will subsequently receive by SMS.

Likewise, if the Patient wishes to send documents (e.g. medical history) to ARTRO SPORT CLINIC or the Doctors, they will use the e-mail address made available by the latter or will upload them to the Medicai.io platform, and the documents will be archived and encrypted with a password which they will send to ARTRO SPORT CLINIC or the Doctors by SMS. We recommend that you create a strong password made up of letters (e.g. ath), digits (e.g. 395) and characters (@*).

ARTRO SPORT CLINIC does not assume liability in the event that e-mails containing documents are intercepted and, consequently, the data transmitted through this channel are compromised.

List of doctors

The List of Doctors (“Medical Team” section) displayed on the website may be unilaterally amended by ARTRO SPORT CLINIC, depending on the contracts concluded by ARTRO SPORT CLINIC with the Doctors or on our commercial policy.

Reservations and limitations

Given the absence of clear and comprehensive legislation regarding the Online Consultations service, the Patient understands and accepts that the service offered by ARTRO SPORT CLINIC and provided by the Doctor, although undertaken with the utmost diligence and commitment, does not constitute a medical consultation within the meaning accepted by Romanian legislation, but a medical opinion.

The Patient understands and accepts that this type of service may involve certain limitations of the medical act, as a result of the lack of physical interaction between the Doctor and the Patient.

The Patient understands and accepts that ARTRO SPORT CLINIC does not assume liability for the security of the data transfer or communication means used (e.g. those mentioned in the “Technical Requirements” chapter).

The Patient understands and accepts that there may be cases in which, for technical reasons beyond the control of either party, the Online Consultation service cannot be provided at all or can only be provided in poor-quality conditions, caused by a weak internet connection, power outages, etc., in which case the Online Consultation will be rescheduled or cancelled, with the amount paid being refunded to the Patient.

The Patient understands and accepts that if they are not present on the date and at the time for which the Online Consultation was scheduled and/or do not accept the video connection initiated by ARTRO SPORT CLINIC and/or the Doctors for more than 15 minutes after the time scheduled for the Online Consultation, the appointment is cancelled and the amount paid will not be refunded.

Notifications

Notifications, invoices and correspondence with the Patient will be sent by the representatives of ARTRO SPORT CLINIC to the contact details provided by the Patient and/or declared through other channels (e.g. during the Online Consultation).

SMS or e-mail communications, such as, but not limited to, requested appointments, the outcome of the Online Consultation, medical prescriptions, etc., and information regarding the operational procedures/systems of ARTRO SPORT CLINIC which affect the manner in which the Online Consultation service is carried out, are not promotional in nature, their purpose being to ensure the proper delivery of the service requested by the Patient.

Patients' rights

As a Patient, you have the following rights, in accordance with the legal provisions:

  • the right to medical information;
  • the right to confidentiality and privacy;
  • the right to choose the safest methods of reproductive health;
  • the right to appropriate medical treatment and care;
  • the right to request another medical opinion;
  • the right to preventive consultations;
  • the right to compensation in cases of malpractice;
  • the right to give your consent where this is required by law.

Complaints and claims

If you consider that your rights have been infringed, please describe your case in detail to us at office@artrosport.ro. We will take up your message and investigate the matters reported, and will respond to you in writing as soon as possible.

For the purpose of resolving any disputes between you, as a consumer Patient, and ARTRO SPORT CLINIC, as a service provider, we inform you that you may submit a complaint to the National Authority for Consumer Protection. Further information is available on the website https://anpc.ro/.

Patients and ARTRO SPORT CLINIC are obliged to know and comply with the applicable legal provisions, namely Law no. 95/2006, Law no. 46/2003, Government Decision no. 252/2020 and related legislation, and Patients may not invoke ignorance of the law in their defence.

021-9885Book an appointment